NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW CONFIDENTIAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Ambulance Academy, LLC, (“Ambulance Academy” or “we” or “us”) respects the privacy of its customers, business partners and individuals whose personal information with which we are entrusted.
This Privacy Notice describes practices regarding the processing of personally identifiable information (“PII”) by Ambulance Academy, in connection with all of Ambulance Academy’s website(s) and associated subdomains and related mobile applications(collectively, the “Services”). Further, this notice describes how Ambulance Academy, and said Services may use and disclose your confidential health information, known as Protected Health Information (“PHI”), in the course of treatment, payment, or other health care operations and for other purposes authorized or required by law.
The Notice also describes your rights with respect to your PHI and explains how you may exercise those rights.
By using this site (www.Simplerapp.co) and/or leaving your contact information, it is deemed that you have read and agreed to the following terms. The Privacy Policy allows us to use your individual information as indicated below and agree to our website’s usage of cookies and similar technologies. If you do not agree with our policies, do not use the site or access the service from it.
We reserve the right to change the terms of this Notice at any time and to make new notice provisions effective immediately for all PHI that we maintain.
Information We Collect and How We Collect It:
Personal identification information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Users of Mobile Apps: We use background location. Background location is collected only if the driver has an active shift and working. It is used to show vehicles on the map / to provide you with accurate dispatching. Access to the app location is secured and restricted, access is granted only to authorized employees who use our management system. The data is not stored, and we never use your information for advertising purposes.
We also collect phone numbers of members who are signed up with your organization’s account. We use phone numbers collected solely for the purpose of delivering SMS alerts and reminders to users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
How we protect your personal information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Non-personal identification information we collect
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Usage and Disclosure of Your Public Health Information:
How we use and disclose your personal information
We may use and disclose your protected health information for certain purposes, including for payment, health care operations and treatment, without first obtaining your authorization. Here are some examples of how Ambulance Academy may use or disclose your protected health information without your authorization for payment, health care operations and treatment:
1) Payment. “Payment” refers to the activities of Ambulance Academy in collecting payment for health care services you receive. For example, we may use your protected health information for billing purposes or to be reimbursed by an insurer that may be responsible for payment.
2) Health Care Operations. “Health Care Operations” refers to the basic business functions necessary to operate our ambulance service. For example, we may use your protected health information to review the quality of the care and services you receive.
3) Treatment. “Treatment” refers to the provision and coordination of health care by a doctor, hospital or other health care provider. For example, we may disclose your protected health information to your doctors to enable them to provide proper medical care to you.
Ambulance Academy may also use Personal Information for the following purposes:
• Providing the Services
• Communicating with you and fulfilling your requests
• Customizing the content and layout of the Services
• Customer-relationship management
• Improving the Services
• Developing products and services
• Advertising and direct marketing, including adding Personal Information to Ambulance Academy’s databases for future calls and mailings regarding updates, new products and services, and upcoming events
• Analyzing users’ behavior
• Complying with our legal obligations / recordkeeping
• For any other purpose disclosed by us when you provide the information
• For any other purpose with your consent
Legal Requirements for Disclosure
Ambulance Academy may disclose information collected, including Personal Information, in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of Ambulance Academy
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
Protecting Your Public Health Information
What security measures do we use?
Ambulance Academy maintains reasonable security measures designed to protect Personal Information. However, the security of Personal Information transmitted to or from Ambulance Academy via the Internet is not guaranteed. We ask that users of our secured websites that require a user ID and password abide by industry-standard security practices, including but not limited to using strong passwords, never sharing their password with another user, not writing their user ID and password down in a conspicuous location, etc.
Tracking Practices
Ambulance Academy may place cookies on the hard drives of users of the Services. Cookies save data about individual users, such as the user’s name, username, screen preferences, and user activity. When a user revisits the Services, Ambulance Academy may recognize the user by the cookie and customize the user’s experience accordingly.
You may disable or delete browser cookies through your browser settings. Cookies are generally easy to disable or delete, but the method varies between browsers. If you disable or delete cookies, or if you are running third-party software that intercepts or deletes cookies, please note that some parts of our Services may not work properly.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Third Parties (Links)
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Further, it is solely your obligation to review and understand the privacy practices and policies of these other websites and of these advertisers and third parties.
Your Data Protection Rights
You have certain rights regarding protected health information that Ambulance Academy maintains about you.
• Right To Access Your Protected Health Information. You have the right to review or obtain copies of your protected health information records, with some limited exceptions. Your request to review and/or obtain a copy of your protected health information records must be made in writing. We may charge a fee for the costs of producing, copying and mailing your requested information, but we will tell you the cost in advance.
• Right To Amend Your Protected Health Information. If you feel that protected health information maintained by Ambulance Academy is incorrect or incomplete, you may request that we amend the information. Your request must be made in writing and must include the reason you are seeking a change. We may deny your request if, for example, you ask us to amend information that was not created by Ambulance Academy or you ask to amend a record that is already accurate and complete.
If we deny your request to amend, we will notify you in writing. You then have the right to submit to us a written statement of disagreement with our decision and we have the right to rebut that statement.
• Right to an Accounting of Disclosures by Ambulance Academy. You have the right to request an accounting of disclosures we have made of your protected health information. The list will not include our disclosures made for treatment, payment or health care operations, or disclosures made to you or with your authorization. The list may also exclude certain other disclosures, such as for national security purposes.
• Right To Request Restrictions on the Use and Disclosure of Your Protected Health Information. You have the right to request that we restrict or limit how we use or disclose your protected health information for treatment, payment or health care operations. We may not agree to your request. If we do agree, we will comply with your request unless the information is needed for an emergency. Your request for a restriction must be made in writing. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit how we use or disclose your information, or both; and (3) to whom you want the restrictions to apply.
• Right To Receive Confidential Communications. You have the right to request that we use a certain method to communicate with you or that we send information to a certain location. Your request to receive confidential communications must be made in writing. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
•Right To Opt-out of receiving SMS alerts at any time by replying “STOP” or by contacting us.
• Right to a Paper Copy of This Notice. You have a right at any time to request a paper copy of this Notice, even if you had previously agreed to receive an electronic copy.
Additionally, you have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us.
We will respond to all requests from individuals to exercise their data protection rights in accordance with applicable law.
Changes to this privacy policy
Ambulance Academy has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Last Updated: February 7, 2024